FAQs

SHIPPING

How much is shipping?

Please see full information about shipping and returns HERE

 

 

What countries do you ship to?

We ship everywhere worldwide! No matter where you are, we’ll be able to ship it!

 

Can you ship the order if my country is not listed?

We ship worldwide. If you have a question about your country please contact us.

 

I need to change my shipping address.

To update your shipping address, simply email us at info@practicepadshop.com

 

Do you provide tracking information?

Yes, you will received a tracking number as soon as your box has been dispatched.

 

My product is missing an item or is damaged/broken. What should I do?

In the case an item comes damaged or is missing, please contact our customer support team and we’d be happy to resolve your request. we request a photo of the damaged item with your submission to expedite a resolution. 

 

I made a mistake with my address information and never received my order.

This, unfortunately, can happen when an address is incomplete or has been erroneously input on the buyer’s side. If the order has been sent back to us due to a mailing mistake on the customer’s end, we will ask you to pay for the reshipping cost.


We also cannot reship a product if we do not receive it back. However, if the mistake has occurred on our end we will accommodate to ensure you receive a new or re-shipped box without any further costs.

 

What payment methods can I use?

 We currently accept payments through Paypal and all major credit cards. all payments are taken through our secure checkout and we will never share any of your details with third-parties.

 

When will I be charged?

Immediately after you order you will be charged.

 

OTHERS

We want to help! Contact our support with any questions you still have and we will reply within 48-72 hours!