FAQs

SHIPPING

How much is shipping?

What countries do you ship to?

We ship everywhere worldwide! No matter where you are, we’ll be able to ship it!

Can you ship the order if my country is not listed?

We ship worldwide. If you have a question about your country please contact us.

I need to change my shipping address.

To update your shipping address, simply email us at info@practicepadshop.com

Do you provide tracking information?

Yes, you will received a tracking number as soon as your box has been dispatched.

My box is missing an item or is damaged/broken. What should I do?

In the case an item comes damaged or is missing, please contact our customer support team and we’d be happy to resolve your request. we request a photo of the damaged item with your submission to expedite a resolution. Validity of a damaged item will be at the discretion of the support agent. Any damages to the boxes or the packaging of a product will not qualify for replacement if the content is undamaged. Due to inventory changes, any issues must be reported within 30 days of receiving your box. Replacement items will be shipped out in the next shipment once confirmed by the support agent. If we do not have the missing item in stock, credit will be applied to your account.

I made a mistake with my address information and never received my order.

This, unfortunately, can happen when an address is incomplete or has been erroneously input on the buyer’s side. If the order has been sent back to us due to a mailing mistake on the customer’s end, we will ask you to pay for the reshipping cost.

We also cannot reship a product if we do not receive it back. However, if the mistake has occurred on our end we will accommodate to ensure you receive a new or re-shipped box without any further costs.

What payment methods can I use?

 We currently accept payments through Paypal and all major credit cards. all payments are taken through our secure checkout and we will never share any of your details with third-parties.

When will I be charged?

Immediately after you order you will be charged.

OTHERS

We want to help! Contact our support with any questions you still have and we will reply within 48-72 hours!